The Complete ServiceNow System Administrator Course (2018)

The Complete ServiceNow System Administrator Course (2018)

Bestseller | h264, yuv420p, 1920x1080 |ENGLISH, aac, 44100 Hz, 2 Channels | 11h 17 mn | 5.56 GB
Created by: Mark Miller
Learn how to properly administer a ServiceNow instance on the Kingston release!
What you'll learn
Understand how ServiceNow works behind the scenes
Master administration on the ServiceNow platform
Understand the different configurations & customizations
Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
An understanding of ITIL principles can help but is not required
In this course, students will learn how to administer a ServiceNow instance and prepare for the ServiceNow certified System Administrator exam.
Q: What version of ServiceNow does this cover?
A: This course is recorded on the Kingston (2018) release
Q: Can I pass the exam using only this course as a guide?
A: Yes! I've had many students who have successfully passed the exam after telling me that this is the only study material they needed.
Q: Is this course an update to your ServiceNow 101: Administration course?
A: Yes, I've decided to change the name of this course from ServiceNow 101: Administration to The Complete ServiceNow System Administrator Course. In addition to the name change, I've also added over 2.5 hours of new content including topics like the Service Portal.
Recorded on Kingston release (2018)
Practice Exam
1080p video recording
Topics Covered
User Interfaces
Customizations including: UI Policies, UI Actions, Business Rules, Script Includes, Data Policies
Client-side versus Server-side
Update Sets
Databases, Tables, Fields, & Records
Field types & reference fields
Table relationships
Table administration
Users, Groups, & Roles
Access Controls
Incident Management
Problem Management
Change Management
Configuration Management
Service-Level Agreements
Service Catalog Management
Knowledge Management
Service Portal
System Properties
ServiceNow Connect
System Diagnostics
Events & Notifications
Import Sets
Custom Application Development
Who this course is for:
Those who are new to the ServiceNow platform
Anyone interested in becoming a ServiceNow administrator or developer
Those who are looking to pass the ServiceNow certified System Administrator exam
The Complete ServiceNow System Administrator Course (2018)

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